Patient Access Representative

About This Role

Provide extraordinary customer service as a Patient Access Representative for Sanford Health, positively impacting the patient experience as the first point of contact, either on the phone or in the clinic.

Responsibilities

• Greet patients and verify demographics
• Create, scan, and route documents or electronic forms
• Inform patients what the document is and capture signatures on necessary paperwork
• Establish and assign financial responsibility, assisting with arrangements according to policies and procedures
• Collect co-payments, pre-payments, and payments on account balances
• Work through the registration work queue to address and resolve registration errors or denied insurance claims
• Coordinate and schedule appointments with the nursing team and providers to meet patient needs
• Obtain and coordinate referrals and conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone

Requirements

• Customer service skills

Qualifications

• High school diploma or equivalent preferred
• One year of work experience, preferably in a medical office setting. Six months' customer service experience desired.

Nice to Have

• High school diploma or equivalent
• Post-secondary education
• One year of work experience, preferably in a medical office setting
• Medical terminology helpful
• Six months' customer service experience

Benefits