Patient Access Representative, ER

About This Role

This role is responsible for accurately obtaining and verifying patient demographic and insurance information, ensuring proper billing and maintaining communication with patients regarding treatment and billing issues. This position serves as a primary point of contact for Marshall Medical Centers, emphasizing excellent customer service.

Responsibilities

• Verifying demographic patient information, including address, phone number, and insurance details
• Obtaining pre-certifications and insurance authorizations for scheduled procedures
• Collecting co-pays, deductibles, and deposits
• Directing and escorting patients and visitors to designated locations
• Providing a resource for billing and payment inquiries
• Overseeing cashier responsibilities in posting payments and creating deposits (facility-specific)
• Maintaining accuracy through provided vendor service and department policy
• Completing all required annual competencies
• Adhering to Hospital procedure regarding requirements for outpatient orders
• Obtaining room assignments through provided vendor services and communicating admissions to appropriate Nursing and clinical staff

Requirements

• Working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook
• Money management skills
• Ability to communicate in a pleasant, professional, concise, and caring manner
• Critical thinking and problem-solving skills

Qualifications

• A high school diploma or GED.
• Prior experience in the healthcare environment and/or customer service is preferred.

Nice to Have

• Prior experience in the healthcare environment
• Prior customer service experience

Skills

* Required skills