Patient Access Representative ED

About This Role

This role involves primarily greeting and checking in patients, accurately collecting and verifying patient identification, demographic, and insurance data, and expertly handling point-of-service collections while maintaining patient confidentiality.

Responsibilities

• Greet patients and guests courteously via telephone or in person.
• Initiate scheduling appointments or complete the check-in/admission process for patients.
• Obtain and verify accurate identification and demographical data for patient's permanent medical record.
• Perform point-of-service collections and face-to-face patient registrations.
• Verify insurance via electronic verification, telephone, or web application.
• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete patient scheduling, clinic registration, or hospital admission processes.
• Ensure all required forms are completed and paperwork/documents are gathered and accurate.
• Efficiently and accurately gather and input patient/guarantor demographic and financial information.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.

Requirements

• High school diploma or equivalent
• One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience
• Computer skills and dexterity required for data entry and retrieval of information
• Effective verbal and written communication skills
• Proficiency with Windows-style applications, various software packages specific to role and keyboard
• Clerical skills and technical knowledge of healthcare insurance benefits, various payor guidelines, and billing regulations

Qualifications

• High school diploma or equivalent
• One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience.

Nice to Have

• Associate’s Degree
• Certification in Healthcare Access Manager (CHAM)
• Certification in Healthcare Access Associate (CHAA)
• Certification as a Medical Assistant (or other medical specialty-based certification)

Skills

* Required skills