Patient Access Representative Associate

About This Role

The Patient Access Representative Associate welcomes and registers patients, collecting demographic and financial data, and plays a crucial role in connecting individuals with necessary healthcare services.

Responsibilities

• Greet and welcome patients in person
• Collect demographic and insurance information
• Check in and interview patients to complete appropriate paperwork
• Direct patients to their appointment or procedure
• Document issues and resolutions in electronic medical record
• Verify insurance eligibility and benefits information for payers and interpret results
• Explain cost information to patients and collect co-pay or deductibles
• Screen and approve patients for financial assistance programs
• Provide customer service for inbound and outbound telephone calls

Requirements

• 6+ months of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers
• Intermediate level of proficiency with Microsoft Office products
• Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
• Must be 18 years of age or older

Qualifications

• 6+ months of customer service experience in healthcare, retail, food service, bank/office settings, or call center

Nice to Have

• Revenue Cycle experience
• General office experience
• Epic experience

Skills

* Required skills

Benefits