Patient Access Representative Associate

About This Role

This role involves greeting patients, collecting demographic and financial data, and accurately entering information into electronic medical records to ensure efficient patient access to healthcare services.

Responsibilities

• Greet and welcome patients in person
• Collect demographic and insurance information from patients
• Check in and interview patients to complete appropriate paperwork
• Direct patients to their appointments or procedures
• Document issues and resolutions in the electronic medical record
• Resolve claim issues or registration errors on patient accounts
• Verify insurance eligibility and benefits information for payers, focusing on complex billing situations
• Obtain cost information and explain it to patients when necessary
• Collect co-pays or deductibles and respond to questions regarding financial assistance programs
• Assist and counsel patients with application process for available financial assistance programs
• Provide customer service for inbound and outbound telephone calls

Requirements

• 6+ months of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers, etc.
• Intermediate level of proficiency with Microsoft Office products
• Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
• Ability to work an average of 16 hours/week, in 8 hour shifts, starting at specific times (Week 1: Monday 6:00AM & Saturday 5:00AM; Week 2 Wednesday 5:00AM and Saturday 5:00AM)
• Must be 18 years of age or older

Qualifications

• 6+ months of customer service experience in healthcare, retail, food service, bank/office settings, or call center

Nice to Have

• Revenue Cycle experience
• General office experience
• Epic experience

Skills

* Required skills

Benefits