Part Time Concierge

About This Role

The Concierge ensures an exceptional guest experience by providing expert knowledge of the hotel and local area, assisting with reservations and guest inquiries, and managing front desk operations.

Responsibilities

• Recommend and book activities for guest’s ability/skill level and interest
• Check guests in or out of hotel in accordance with procedures
• Record any guest complaints or problems and notify appropriate staff individuals
• Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet
• Coordinate with other departments daily needs or special requirements for all hotel guests
• Responsible for maintaining cash bank and for daily settling of cash bank
• Comply with all policies and procedures for the Concierge Department as well as Aspen One
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand

Requirements

• High School Diploma or GED
• 1 year of concierge or customer service experience
• Intimate knowledge of local mountain, town activities and events in the area
• Knowledge of customer preferences
• Familiarity with hotel fire and safety procedures
• Familiar with hotel services, hours of operation
• Knowledge of daily functions, locations and times to assist guests with inquiries
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking skills
• Active listening and interpersonal skills
• Ability to act professional in a fast-paced environment
• Strong attention to detail
• Ability to work effectively in team settings
• Ability to build and maintain relationships with local businesses

Qualifications

• High School Diploma or GED required, bachelor's degree preferred
• 1 year of concierge or customer service experience required

Nice to Have

• Bachelor's degree

Benefits