Outage Communications Specialist

About This Role

This role will track planned and unplanned power outages, managing accurate communications to provide a single source of truth for affected customers and internal teams regarding outage status and estimated restoration times. The specialist will also support critical Wildfire and outage data validation functions.

Responsibilities

• Manage customer outages using the Distribution Outage Management System (OMS)
• Manage Estimated Restoration Times (ERT) by validating assets, confirming resources, and forecasting ERTs for planned and unplanned outages
• Prepare, review, and update distribution planned customer outage switching sheets in OMS
• Upload documents, edit, and approve tasks in the Maximo Asset System
• Issue, monitor, and update planned outage status in real-time within OMS
• Communicate distribution planned customer outage switching sheet changes to various stakeholders
• Communicate with Line Crew on real-time planned outage activities
• Monitor outage progress to ensure restoration times are met or updated appropriately
• Assist with real-time updates in OMS for secondary voltages during unplanned outages and assist with customer callbacks
• Prepare and update communication alerts for PGE employees and customers via OMS and the outage log
• Monitor OMS, Maximo, Itoa, and other relevant tools/systems for Planned and Unplanned Outage Events
• Monitor PGE’s Outage Map and Wildfire Monitoring Tools (myWorld) for real-time accuracy
• Respond to data requests, synthesize data from multiple sources, and develop/run reports
• Compile, analyze, and report on metric data related to departmental and system performance
• Interact with various internal and external stakeholders for planned and unplanned outage events
• Process distribution system configuration changes for outage data validation and tracking
• Conduct peer-to-peer training for new hires and other key stakeholders
• Participate in Outage After Action Reports (AAR) and data analysis
• Lead communications and meetings with various departments for outage events

Requirements

• Associate degree in a relevant field or equivalent experience
• One or more years in operational occupations such as generation, transmission or distribution systems or a related field

Qualifications

• Associate degree in a relevant field or equivalent experience
• 1+ year in operational occupations such as generation, transmission or distribution systems or a related field

Nice to Have

• Excellent verbal and oral communication skills
• Working knowledge of PGE’s distribution system
• Working knowledge of electrical principles and concepts
• Working knowledge of PGE’s safety procedures
• Working knowledge of and skill in using PGE’s Outage Management System, Maximo Asset Management System, GIS, Vehicle Locator System (AVL) and Company Radio System, Microsoft suite, and SharePoint
• Working knowledge of PGE’s geographic territory
• Working computer skills for routine office activities such as email and document preparation
• Intermediate analytical thinking skills
• Working business acumen
• Intermediate decision-making skills
• Intermediate interpersonal skills
• Working organization and prioritization skills
• Intermediate problem-solving skills

Skills

* Required skills

Benefits