Ops Coordinator

About This Role

The Operations Coordinator communicates daily transportation activities, ensuring service and delivery goals are achieved on time for customers. This role involves dispatch, driver routing, and customer issue resolution.

Responsibilities

• Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.)
• Handle all customer call-ins and update customers on expected delivery/service times
• Make outgoing calls to customers regarding issues such as locked gates and missed services
• Support drivers during reported emergencies and provide appropriate resources to assist with issues
• Work with the customer service department on scheduling deliveries or services
• Post route & pick-ups and deliveries and sequences routes & pick up and deliveries as needed
• Review driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery/service information
• Conduct route check in to ensure that all information on the manifest is accurate and complete so that it can be posted properly
• Keep Operations Manager updated on issues and resolution of issues

Requirements

• Customer Service skills
• Teamwork skills
• Organization skills
• Time Management skills
• Communications skills
• Decision Making and Problem Solving skills

Benefits