Operations Support Assistant

About This Role

This role supports multiple offices by managing client intake and indigency reviews, acting as a receptionist, and providing essential administrative and logistical assistance to ensure efficient and consistent operations within the Missouri State Public Defender agency.

Responsibilities

• Review applications for potential clients and assist with eligibility determinations in accordance with MSPD policies and procedures
• Serve as a receptionist and point of contact, answering phones, greeting visitors, and directing inquiries appropriately
• Maintain accurate records, track requests, and enter information into MSPD systems
• Provide general administrative support to ensure smooth day-to-day operations
• Communicate professionally and effectively with clients, staff, vendors, and external partners

Requirements

• High school diploma or equivalent
• 3 years of experience in an administrative, clerical, or customer service role
• Strong organizational skills and attention to detail
• Ability to provide exceptional customer service through phone and in-person interactions
• Ability to manage multiple tasks, prioritize work, and adapt in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to work collaboratively as part of a team while also handling tasks independently
• Proficiency with basic office technology

Qualifications

• High school diploma or equivalent
• 3 years of experience in an administrative, clerical, or customer service role

Benefits