Operations Supervisor

About This Role

The Operations Supervisor supports the CVS Store Management team by driving store execution and performance, ensuring smooth store operations when a manager is not present, and focusing on excellent customer service to build consumer loyalty.

Responsibilities

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy
• Provide colleagues personalized customer service feedback and coaching
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execute the display and maintenance of off-shelf merchandise

Requirements

• Deductive reasoning ability
• Analytical skills
• Computer skills
• Advanced communication skills
• Supervision skills
• Influencing skills
• Ability to work a full-time flexible schedule, including early morning, overnight, and weekend shifts
• Ability to work overtime as needed
• Ability to respond to urgent issues at the store when they arise

Qualifications

• High School Diploma Or Equivalent Preferred But Not Required.

Nice to Have

• Experience as a retail supervisor

Benefits