Operations Supervisor

About This Role

The Operations Supervisor leads the CVS store management team by planning and driving store execution and performance, focusing on excellent customer service. This role ensures smooth store operations, particularly when a manager is absent, and is responsible for all opening and closing procedures.

Responsibilities

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience
• Provide colleagues personalized customer service feedback and coaching
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Support the planning, execution, display, sign and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execution, display and maintenance of off-shelf merchandise

Requirements

• Deductive reasoning ability
• Analytical skills
• Computer skills
• Advanced communication skills
• Supervision skills
• Influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts
• Ability to work overtime as needed
• Ability to respond to urgent issues at the store when they arise

Qualifications

• High School Diploma Or Equivalent Preferred But Not Required

Nice to Have

• Experience as a retail supervisor

Benefits