Operations Supervisor

About This Role

Supervise and lead store operations and staff to ensure excellent customer service and efficient store execution. This role involves planning, driving performance, and managing daily activities for a CVS/pharmacy store.

Responsibilities

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience
• Provide colleagues personalized customer service feedback and coaching
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execute the display and maintenance of off-shelf merchandise

Requirements

• Deductive reasoning ability
• Analytical skills
• Computer skills
• Advanced communication skills
• Supervision skills
• Influencing skills
• Ability to work a full-time flexible schedule, including early morning, overnight and weekend shifts
• Ability to work overtime as needed
• Ability to respond to urgent issues at the store when they arise

Qualifications

• High School Diploma Or Equivalent Preferred But Not Required.

Nice to Have

• Experience as a retail supervisor

Benefits