Operations Restaurant Leader

About This Role

As an Operations Leader at Wonder, you will be accountable for running the entire location, leading end-to-end execution across kitchen, service, fulfillment, and customer experience. This role requires ownership of daily results, ensuring peak performance and consistent outcomes in quality, speed, team culture, and customer satisfaction.

Responsibilities

• Own daily execution across all functions—kitchen, fulfillment, service, and customer experience
• Optimize labor deployment and lead shift readiness to meet volume and throughput targets
• Proactively use operational and customer data/feedback to identify issues, make real-time decisions, and drive continuous improvement
• Proactively identify and resolve operational bottlenecks to maintain flow and consistency
• Ensure full compliance with food safety, labor, and health standards
• Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and escalate unresolved issues promptly
• Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety
• Set clear expectations and hold team members accountable through real-time feedback and hands-on coaching
• Manage team performance by observing service, tracking KPIs, and escalating issues as needed
• Partner with the Senior Operations Leader on hiring, training, and development of team members

Requirements

• 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting
• Ability to lead teams and execute complex shifts in fast-paced, customer-facing environments
• Demonstrated experience owning operational KPIs including labor deployment, order accuracy, and throughput
• Experienced in coaching frontline employees with clarity, empathy, and consistency
• Agile in managing live operations—able to prioritize and pivot quickly while holding the line on standards
• Detail-oriented and quality-driven with strong knowledge of food safety and team safety protocols
• Strong communication and collaboration skills
• Must be 21 years old and legally authorized to work in the US
• Must be able to lift up to 50 pounds and stand for extended periods
• Must have open availability, including nights, weekends and holidays

Qualifications

• 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting

Benefits

Certifications