Operations Leader

About This Role

Lead end-to-end execution across kitchen, service, fulfillment, and customer experience at a Wonder location. This role is accountable for daily operational results, ensuring peak performance and consistent outcomes in quality, speed, team culture, and customer satisfaction.

Responsibilities

• Own daily execution across all functions: kitchen, fulfillment, service, and customer experience
• Optimize labor deployment and lead shift readiness to meet volume and throughput targets
• Proactively use operational and customer data/feedback to identify issues, make real-time decisions, and drive continuous improvement
• Proactively identify and resolve operational bottlenecks to maintain flow and consistency
• Ensure full compliance with food safety, labor, and health standards
• Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and escalate unresolved issues promptly
• Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety
• Set clear expectations and hold team members accountable through real-time feedback and hands-on coaching
• Manage team performance by observing service, tracking KPIs, and escalating issues as needed
• Ensure flawless execution of brand standards across all brands and stations
• Maintain operational readiness through shift checklists, opening/closing procedures, and handoff execution
• Execute new menu rollouts and updates with precision and clarity to the team
• Execute against daily labor plans and food cost targets
• Manage inventory levels, waste reduction practices, and labeling standards
• Analyze shift-level data and recommend process changes that improve outcomes
• Ensure compliance with federal and state labor laws
• Support company talent pipelines by coaching and developing team members daily
• Train and certify team trainers, ensuring they are prepared to support new store openings and deliver consistent onboarding to new hires
• Actively mentor and coach managers-in-training
• Serve as a hands-on role model leader, modeling company values and reinforcing performance standards
• Partner with the Senior Operations Leader to align workload initiatives, projects, staffing, scheduling, and team development
• Lead execution of pilot programs, provide actionable feedback, and help shape best practices for company-wide rollout

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift up to 50 pounds
• Must be able to stand for extended periods
• Must have open availability, including nights, weekends and holidays
• 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting
• Confident leading teams and executing complex shifts in fast-paced, customer facing environments
• Demonstrated experience owning operational KPIs including labor deployment, order accuracy, and throughput
• Experienced in coaching frontline employees with clarity, empathy, and consistency
• Agile in managing live operations—able to prioritize and pivot quickly while holding the line on standards
• Detail-oriented and quality-driven with strong knowledge of food safety and team safety protocols
• Strong communicator and collaborator who brings others along through structure and positivity

Qualifications

• 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting

Benefits