Operations Leader

Petco Brooklyn, NY $18 - $28
Full Time Mid Level

Posted 1 week ago

Interested in this position?

Upload your resume and we'll match you with this and other relevant opportunities.

Upload Your Resume

About This Role

The Operations Leader is a Key Holder and trusted member of the leadership team, ensuring smooth daily operations by supervising partners, opening/closing the store, and maintaining a safe environment for pets, partners, and customers.

Responsibilities

  • Uphold Petco’s animal care standards, ensuring health, safety, and proper handling of all animals.
  • Promote a safe, welcoming environment for pets, pet parents, and partners.
  • Deliver friendly, knowledgeable, and solution-oriented service to every customer.
  • Support and supervise store partners, helping maintain productivity and positive morale.
  • Open and close the store while following all cash handling, safety, and security protocols.
  • Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
  • Assist with inventory activities such as restocking, cycle counts, and required inventory paperwork.
  • Process transactions, refunds, and exchanges accurately and efficiently.
  • Act as the primary point of contact in the absence of store management.

Requirements

  • Previous retail experience
  • Strong leadership skills
  • Problem-solving and decision-making skills
  • Excellent communication and interpersonal abilities
  • Ability to multitask and thrive in a fast-paced environment
  • Basic math skills and experience handling cash and transactions
  • Reliable, responsible, and detail oriented

Qualifications

  • Previous retail experience required; key holder or supervisory experience preferred.

Nice to Have

  • Key holder or supervisory experience

Skills

Problem Solving * Communication * Leadership *

* Required skills

Benefits

401(k)
Incentives
Health benefits
PTO
Financial benefits

About Petco

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. They operate 1,500+ pet care centers, including Vetco Total Care hospitals and preventive care clinics, with a focus on purpose-driven work.

Retail
View all jobs at Petco →