Operations Manager - Embroidery

About This Role

Oversee day-to-day operations for a screen printing and apparel decoration business, driving production, sales, and marketing initiatives, and building a strong team across multiple departments.

Responsibilities

• Set and track sales goals, working closely with ownership to drive revenue growth
• Manage marketing initiatives to increase brand visibility and attract new customers
• Oversee production across departments (screen printing, embroidery, heat press, artwork, and sales) operating in two facilities
• Coordinate effectively between sales and art departments to ensure accurate, timely project delivery
• Help determine lead times and scheduling based on workload and available resources
• Order supplies, maintain inventory, and negotiate with vendors to reduce costs
• Balance workloads across office and production teams to ensure efficiency
• Supervise staff performance, keeping employees on-task and working to their full potential
• Train, mentor, and guide new employees, fostering professional growth and strong work habits
• Implement quality control procedures to minimize errors and rework

Requirements

• Proven leadership experience in operations management, preferably in screen printing, apparel decoration, or a related manufacturing/production environment
• Strong understanding of production processes, scheduling, and workflow optimization
• Excellent communication and interpersonal skills with the ability to motivate and manage teams
• Customer service experience with the ability to handle escalated issues effectively
• Strong organizational skills, attention to detail, and ability to juggle multiple priorities
• Proficiency with basic business software (Excel, Word, email systems)
• Negotiation and vendor management experience

Qualifications

• Proven leadership experience in operations management, preferably in screen printing, apparel decoration, or a related manufacturing/production environment.

Nice to Have

• Experience with industry-specific software

Skills

* Required skills