Operations Manager

About This Role

Lead and manage a technical operations team for BCycle Santa Cruz, ensuring the reliable and attractive operation of an electric bike fleet and stations. This role involves building and training staff, overseeing workshop operations, and managing operational budgets.

Responsibilities

• Build, train, lead, and manage a team of Service Technicians/Bicycle Mechanics
• Ensure BCycle’s fleet of electric bikes and stations are reliable and attractive
• Manage workshop operations and service vehicle fleet including tool and maintenance parts inventory
• Manage and forecast Tech Operations budget
• Support station installation and removal process, coordinating vehicle support and staff
• Coordinate with customer service and operation feedback to serve the needs of customers
• Utilize analytics and system software to support operational excellence
• Complete regular performance reviews of direct reports

Requirements

• High proficiency in Excel, Word, Microsoft Applications
• Excellent organization, written and verbal communication skills
• Prior experience directly managing a team of employees
• Ability to coordinate and maintain strong ongoing relationships among multiple parties
• Ability to understand technical aspects of software and hardware capabilities of a bike share system
• Organized thinker, with the ability to self-direct in a high-visibility, start-up environment
• Ability to adapt to changing roles

Qualifications

• Prior experience directly managing a team of employees.

Nice to Have

• Familiarity with Bosch Ebike Systems and Bosch Tech Certified
• Direct experience leading and managing bike share / micro mobility operations

Skills

* Required skills

Benefits