Operations Leader

About This Role

Lead end-to-end operations at a Wonder location, overseeing kitchen, service, fulfillment, and customer experience. Drive daily execution, ensure peak performance, and deliver consistent outcomes in quality, speed, and customer satisfaction.

Responsibilities

• Own daily execution across all functions: kitchen, fulfillment, service, and customer experience
• Optimize labor deployment and lead shift readiness to meet volume and throughput targets
• Proactively use operational and customer data/feedback to identify issues, make real-time decisions, and drive continuous improvement
• Proactively identify and resolve operational bottlenecks to maintain flow and consistency
• Ensure full compliance with food safety, labor, and health standards
• Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and escalate unresolved issues promptly
• Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety
• Set clear expectations and hold team members accountable through real-time feedback and hands-on coaching
• Manage team performance by observing service, tracking KPIs, and escalating issues as needed
• Partner with the Senior Operations Leader on hiring, training, and development of team members

Requirements

• 2+ years experience managing shift operations in food service, retail, hospitality, or similar
• Confident leading teams and executing complex shifts in fast-paced, customer facing environments
• Demonstrated experience owning operational KPIs including labor deployment, order accuracy, and throughput
• Experienced in coaching frontline employees with clarity, empathy, and consistency
• Agile in managing live operations—able to prioritize and pivot quickly while holding the line on standards
• Detail-oriented and quality-driven with strong knowledge of food safety and team safety protocols
• Strong communicator and collaborator who brings others along through structure and positivity
• Must be 21 years old and legally authorized to work in the US
• Must be able to lift up to 50 pounds and stand for extended periods
• Must have open availability, including nights, weekends and holidays

Qualifications

• 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting

Benefits

Certifications