Operations Lead

About This Role

The Operations Lead supports store processes and an active selling culture by ensuring compliance with company standards to drive sales, manage operations, and maintain ethical conduct, safety, and compliance.

Responsibilities

• Perform all store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness.
• Coordinate with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and customer experience.
• Participate in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store and department goals.
• Support the store team in customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience.
• Drive productivity by training, coaching, planning, monitoring, and appraising team results.
• Leverage daily interactions and team huddles to communicate and teach/train topics that support the customer experience.
• Participate in all freight processes for incoming freight and/or transitions.
• Process freight, sort and stock products on shelves, including down stocking and end cap maintenance, while maintaining a neat, clean, and organized store.
• Demonstrate a culture of ethical conduct, safety, and compliance.

Requirements

• At least 18 years old
• High School Diploma/Equivalent
• Ability to work a flexible schedule, including nights, weekends, and some holidays
• Ability to lift a minimum of 50 lbs. and team lift 100 lbs.
• Ability to move merchandise around the warehouse-format store routinely
• Ability to use hands to finger, handle, or feel objects or controls; reach with hands and arms
• Ability to stand or walk for prolonged periods of time
• Ability to bend, climb, and reach at times
• Ability to work effectively independently and within a team

Qualifications

• High School Diploma/Equivalent

Skills

* Required skills