Operations Associate

About This Role

This Operations Associate role involves maintaining an efficient stockroom and supporting the salesfloor to ensure timely customer order fulfillment, accurate inventory management, and well-presented store displays. The role collaborates with the store team to uphold company policies, foster an inclusive environment, and maintain safety.

Responsibilities

• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments
• Engage in, maintain and support store safety standards and training
• Maintain an awareness of loss prevention, security and safety following guidelines
• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise

Requirements

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment proficiency (computer, printer, POS system, AS400 system, company email system, learning management system)
• Good reading and written English language skills
• Strong communication skills
• Basic arithmetic skills
• Data entry skills
• Ability to work in a flexible environment and focus on continuous learning
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

Qualifications

• Customer service and retail experience preferred

Nice to Have

• Customer service experience
• Retail experience

Skills

* Required skills