Store Leader

About This Role

Lead a high-performing retail team to deliver exceptional customer experiences and drive profitability for a home design store. This role involves managing daily operations, fostering talent, and implementing new processes to ensure consistent success.

Responsibilities

• Lead Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service, and visual merchandising goals and standards
• Communicate store business goals, company mission, and initiatives to all store associates
• Establish, communicate, and manage critical metrics and expectations including sales, visual standards, safety, loss prevention, human resources, payroll budgeting, scheduling, and training
• Establish priorities and set direction for the store by conducting weekly walkthroughs
• Achieve established goals, identify and analyze problems, and offer solutions that produce positive results
• Coach Assistant Store Leaders and Team Leaders to create individual development plans for all team associates
• Address all associate relations-related issues effectively, escalating to Area/Regional Leader when necessary
• Communicate with area/regional management and actively participate in meetings and conference calls
• Encourage and foster collaboration, cooperation, and co-ownership across all business channels
• Promote a strong sense of teamwork by working together safely, effectively, respectfully, and efficiently
• Ensure all customers are provided gracious, quick, and efficient service
• Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company

Requirements

• 3+ years customer service or retail leadership experience
• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Demonstrated ability to set expectations and hold others accountable
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork
• Ability to work a full time flexible schedule including nights, weekends, and holidays

Qualifications

• 3+ years customer service or retail leadership experience

Nice to Have

• Experience with Microsoft Office, Google applications, computer systems and tablet devices

Skills

* Required skills