Operations Associate

About This Role

The Operations Associate plays a vital role in maintaining an efficient stockroom and supporting the sales floor. This role ensures timely customer order fulfillment, accurate inventory management, and well-presented store displays, while upholding company policies and fostering a safe, inclusive environment.

Responsibilities

• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management, as appropriate
• Engage in, maintain and support store safety standards and training
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Manual
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise, as needed
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers, as needed
• Promote the brand by engaging customers in creative activities and demonstrations, as needed

Requirements

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• Good reading and written language skills (English)
• Strong communication skills
• Basic arithmetic
• Data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

Nice to Have

• Customer service experience
• Retail experience

Skills

* Required skills