Operations Agent

About This Role

The Operations Agent ensures the highest level of service for residents and guests, handling daily operations, emergency responses, and maintaining accurate records to support property management.

Responsibilities

• Demonstrate excellent customer service, communication, and time management skills
• Monitor Control Systems and Emergency Response Systems
• Respond to emergency situations in a timely manner
• Accurately maintain daily logs, records, and forms
• Maintain a safe and secure environment throughout the building/property
• Supervise moves, deliveries and check on unit owner construction status
• Assist the Receiving Department and Front Desk staff as needed
• Monitor Valet Personnel for compliance with association guidelines
• Check the First Alarm Panel at the beginning and end of each shift, reporting troubles
• Assist the Property Manager and Administrative Assistant as needed

Requirements

• Minimum of High School diploma or equivalency
• Effective written and verbal communication skills
• Strong customer service background
• Strong command of information system hardware/software
• Valid Florida Driver's License

Qualifications

• High School diploma or equivalency required
• 2-3 years of experience in a similar position preferred

Nice to Have

• FA CPR AED Certification
• Two (2) or three (3) years of experience in a similar position
• Multiple language fluency

Benefits

Certifications