Onsite Service Specialist I

About This Role

The Onsite Solutions Specialist will be a critical MSC role located at a large strategic account(s) and supports the customer facility. This associate will provide excellent service to drive long-term customer satisfaction and manage MSC ControlPoint Solutions.

Responsibilities

• Provide excellent customer service to assist in order placement, quoting, sourcing, and logging all available cost savings statistics
• Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs; may require ordering, product put-away, and optimization
• Determine optimal sourcing strategies for customer projects, collaborating with the Category Team as needed to drive savings and improve customer operations
• Participate in customer plant or production meetings, strategic initiative projects, and Lean/Six Sigma events
• Collaborate with the account team to maximize customer satisfaction and identify future opportunities
• Resolve on-site product and service issues by providing sales-related solutions and consulting with associates and suppliers for effective information sources
• Provide customer service aligned with MSC standards to ensure satisfaction, account retention, and revenue growth
• Communicate customer concerns to management for effective resolution
• Work closely with vendors to source products, produce quotes, expedite orders, and arrange product training
• Promote MSC's culture and vision to ensure alignment and unity of purpose

Requirements

• Computer literacy and proficiency with email, internet browsers, and Windows operating system
• Strong problem-solving abilities
• Excellent customer service and sales skills
• Strong oral and written communication skills
• Ability to lift up to 50 pounds

Nice to Have

• Industrial knowledge preferred

Skills

* Required skills

Benefits