Key Accounts Executive

About This Role

This Key Accounts Executive role drives sales growth by expanding relationships with existing customers and identifying cross-sell/upsell opportunities. The position focuses on strategic account management to acquire, develop, and retain clients within designated territories, managing portfolios up to $250K in revenue.

Responsibilities

• Build and strengthen relationships with customers at functional and executive levels to ensure retention, satisfaction, and alignment with current and future needs
• Develop and execute strategies to deepen penetration within accounts, expand revenue opportunities, and achieve sales and retention targets
• Serve as a trusted advisor by delivering tailored, value-driven solutions that address customer priorities
• Lead the implementation of major company programs and initiatives within assigned accounts
• Process orders, scan and verify incoming shipments, stock inventory, and manage returns to ensure accuracy and smooth daily operations
• Leverage CRM and account management systems to track sales activity, analyze trends, and ensure accurate forecasting and reporting
• Partner with internal teams to deliver operational excellence and exceed customer expectations through strong service orientation and follow-up
• Drive the setup and optimization of vending and VMI services at new or existing account locations
• Collaborate with sales management to design competitive pricing strategies for non-contract customers
• Monitor market trends, competitors, and emerging technologies to provide customers with forward-looking solutions
• Prepare and submit timely, accurate sales reports that ensure alignment with management expectations
• Secure and submit customer orders for processing utilizing ordering technology
• Contribute to a culture of collaboration, innovation, and accountability that reflects company values
• Participate in cross-functional projects and initiatives to support broader organizational goals

Requirements

• High school diploma or GED
• Ability to read and analyze technical materials
• Ability to resolve problems, develop action plans, and drive results
• Excellent communication, presentation, listening, and relationship-building skills
• Proficient in MS Word, Excel, PowerPoint, and email
• Ability to adapt to PC-based order systems and handheld scanning devices
• Strong organizational, time management, and basic math skills
• High degree of integrity and ability to build long-term customer relationships
• Reliable transportation, valid driver's license, and insurance
• Ability to work from a home office with personal computer and internet access

Qualifications

• High school diploma or GED required; 2–4 year college degree preferred.
• 2-3 years of outside direct sales/service experience preferred but not required.

Nice to Have

• 2-4 year college degree
• 2-3 years of outside direct sales/service experience
• Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing)
• Industrial or manufacturing segment experience

Skills

* Required skills

Benefits