Key Accounts Executive

About This Role

The Key Accounts Executive drives sales growth by expanding relationships with existing customers and identifying cross-sell and upsell opportunities within key account locations. This role manages portfolios with potential revenues ranging from $25K to $250K, focusing on account management, collaboration, and strategic sales execution. Responsibilities include new account acquisition, deepening product penetration with VMI accounts, and delivering on-site service to maximize customer retention and sustainable growth.

Responsibilities

• Build and strengthen relationships with customers at both functional and executive levels to ensure retention, satisfaction, and alignment with current and future needs.
• Develop and execute strategies to deepen penetration within accounts, expand revenue opportunities, and achieve sales and retention targets.
• Serve as a trusted advisor by delivering tailored, value-driven solutions that address customer priorities.
• Lead the implementation of major company programs and initiatives within assigned accounts.
• Process orders, scan and verify incoming shipments, stock inventory, and manage returns to ensure accuracy and smooth daily operations.
• Leverage CRM and account management systems to track sales activity, analyze trends, and ensure accurate forecasting and reporting.
• Partner with internal teams to deliver operational excellence and exceed customer expectations through strong service orientation and follow-up.
• Drive the setup and optimization of vending and VMI services at new or existing account locations.
• Collaborate with sales management to design competitive pricing strategies for non-contract customers.
• Monitor market trends, competitors, and emerging technologies to provide customers with forward-looking solutions.

Requirements

• High school diploma or GED
• Reliable transportation
• Valid driver's license
• Automobile insurance
• Ability to work from a home office with personal computer and internet access
• Strong technical aptitude with ability to read and analyze technical materials
• Demonstrated ability to resolve problems, develop action plans, and drive results
• Excellent communication, presentation, listening, and relationship-building skills
• Proficient in MS Word, Excel, PowerPoint, and email
• Ability to adapt to PC-based order systems and handheld scanning devices
• Strong organizational, time management, and basic math skills
• High degree of integrity and ability to build long-term customer relationships
• Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods)

Qualifications

• High school diploma or GED required; 2–4 year college degree preferred.
• 2–3 years of outside direct sales/service experience preferred but not required.

Nice to Have

• 2–4 year college degree
• Industrial or manufacturing segment experience
• Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing)

Skills

* Required skills

Benefits