On-Site Service Representative

About This Role

Manage customer inventory, provide exceptional customer service, and drive account growth by implementing Grainger's inventory management program at multiple customer locations in the Anaheim, Buena Park, and Orange Area.

Responsibilities

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is being provided
• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings

Requirements

• 3 years' experience in selling or service environment
• High School Diploma or equivalent
• Ability to lift 25 to 60lbs and/ or work in difficult positions
• Collaboration and problem-solving skills
• Ability to handle different technical and operational issues
• Valid driver's license in State of residence
• Required levels of automobile insurance

Qualifications

• High School Diploma or equivalent
• 3 years' experience in selling or service environment

Benefits