Office Systems Specialist

About This Role

This role involves performing maintenance and repairs on Konica Minolta products, including technical diagnostics and troubleshooting connectivity, while managing client relationships and documenting service visits. The position serves as a Field Service Technician, driving to customer sites within an assigned territory to ensure high customer satisfaction.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity
• Use and maintain a variety of tools and gauges to repair and diagnose production machinery
• Drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling
• Develop professional customer relationships and maintain a high level of customer satisfaction
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity
• Log service visits and document updates to the Konica Minolta system for each client account
• Collaborate with the Account Management team to help resolve customer issues

Requirements

• 0-2 years experience of servicing/repairing office equipment or machinery
• High School Diploma/GED or equivalent experience

Qualifications

• High School Diploma/GED or equivalent experience
• 0-2 years experience of servicing/repairing office equipment or machinery

Nice to Have

• A+ or N+ Certification preferred
• Exposure to IT Networks

Skills

* Required skills

Benefits