Office Services Lead, Legal

About This Role

Lead and manage the day-to-day operations of a specialized 1-to-3-person legal office site, ensuring efficiency, compliance, and client satisfaction. This role involves fostering employee growth, addressing employee relations matters, and driving continuous improvement initiatives.

Responsibilities

• Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness
• Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support
• Serve as the primary point of contact for client interactions, building and maintaining strong relationships
• Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources
• Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions for continuous improvement
• Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy and professionalism
• Drive a culture of continuous improvement by identifying opportunities for optimization and implementing best practices

Requirements

• High school diploma or GED
• Minimum of 2 years' experience in the legal industry
• Strong interpersonal and customer service skills
• Ability to communicate effectively with diverse stakeholders
• Excellent organizational skills
• Ability to lead and train employees effectively

Qualifications

• High school diploma or GED
• Minimum of 2 years' experience in the legal industry

Nice to Have

• Experience in delivering classroom or informal training sessions
• Proficient in Word, Excel, PowerPoint, Adobe, and legal software
• Familiarity with different types of law and legal departments
• Proficiency in operating advanced machinery for complex jobs

Skills

* Required skills

Benefits