Night ED Clerk

About This Role

This Admissions Clerk role is responsible for the reception, registration, and clerical duties related to patient admissions for inpatient, outpatient, and emergency room services. The role involves accurately obtaining demographic, billing, and clinical patient information to ensure proper documentation and communication.

Responsibilities

• Perform patient registration for scheduled and unscheduled admissions, outpatient procedures, and ER services
• Obtain and verify patient demographic, billing, and insurance information, ensuring accuracy and completeness
• Distribute and explain forms, documents, and educational handouts to patients or their caregivers
• Coordinate with physician offices, nursing units, and other departments to facilitate the admissions process
• Verify insurance benefits and obtain pre-certifications/authorizations as required
• Collect co-pays, deductibles, and other payments, and provide financial counseling referrals when necessary
• Maintain accurate records of all patient interactions and document actions taken to resolve patient inquiries
• Participate in call rotations as scheduled to provide coverage for the admissions desk
• Ensure compliance with hospital policies regarding patient confidentiality and HIPAA regulations
• Maintain a clean and organized workspace, including sanitizing telephones and workstations

Requirements

• High School Diploma or equivalent
• Excellent communication and customer service skills
• Strong attention to detail and accuracy in data entry
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Basic knowledge of insurance verification and billing processes
• Ability to manage multiple tasks and work under pressure in a high-stress environment
• Strong organizational and time management skills

Qualifications

• High School Diploma or equivalent required
• Previous experience in a hospital or medical office setting preferred

Nice to Have

• Previous experience in a hospital or medical office setting

Skills

* Required skills