Merchandising Assistant Store Manager

About This Role

Lead a team of associates to deliver exceptional customer service in a clean, safe, and well-stocked store. Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction with the in-store experience.

Responsibilities

• Anticipate customer flow and work demand, redirecting efforts and schedules for proper coverage
• Plan for spikes in sales and ensure in-stock position to support demand
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices
• Lead a team of associates to ensure exceptional customer service
• Accountable for achieving sales and margin goals
• Drive operational efficiencies and maximize overall customer satisfaction
• Provide full leadership over the store when needed
• Collaborate with store leadership and district management to assess customer needs and develop strategies

Requirements

• 2 years of experience leading associates in a retail environment
• 3 years of experience working in a fast-paced, cross-functional work environment
• 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes
• Experience using Microsoft Office Suite

Qualifications

• 2 years of experience leading associates in a retail environment; 3 years of experience in a fast-paced, cross-functional work environment; 1 year of experience performing manager-on-duty responsibilities.

Nice to Have

• Bachelor's degree in related field
• 5 years of experience leading service associates in a retail or consumer service industry
• 3 years of experience performing manager-on-duty responsibilities
• Experience working in the home improvement retail sector
• Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing)
• Experience working with store computer systems (e.g., Project Tool, Genesis, M2O, Thin Client)

Skills

* Required skills