Membership Sales Associate

About This Role

Join BJ's Wholesale Club as a Membership Sales Associate, driving loyalty program acquisition, renewals, and cross-selling, while providing excellent and efficient member service.

Responsibilities

• Execute Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyalty Programs
• Handle merchandise returns, exchanges, pick-ups, and general customer services inquiries
• Provide excellent and efficient member service
• Carry out job functions and responsibilities as assigned, supporting club policies and compliance
• Act with honesty and integrity, leading with the member in mind
• Ensure a safe and positive environment for members and team members
• Embrace inclusion and diversity, collaborating with respect to achieve goals
• Move with speed and agility, innovating and adapting
• Maintain a friendly and positive attitude
• Promote the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience
• Convert potential members by actively and effectively pitching all membership programs
• Sell BJ’s membership products to potential new and existing members with high energy and determination
• Drive toward goal achievement, defined by business established benchmarks and results
• Exhibit clear understanding of all BJ’s Membership options and Co-Brand credit card
• Deliver superior customer service to Members as a first-line point-of-contact
• Follow tax exempt/resale membership policies and retention processes
• Resolve Member concerns in a courteous and timely manner, escalating issues when necessary
• Assist with BOPIC (Buy Online and Pick Up In Club) orders for members
• Maintain all club policies and procedures
• Perform other duties as assigned, including working in other departments as needed

Nice to Have

• Prior front line/customer service or previous sales experience
• Results driven with proven success in goal achievement
• Basic math skills
• Computer proficiency

Benefits