Member Services Representative

About This Role

This position involves serving as a Member Service Representative for a specialized financial institution, handling teller duties, administrative tasks, and addressing customer inquiries while ensuring excellent service and adherence to procedures.

Responsibilities

• Perform a wide variety of teller, administrative and clerical duties
• Address customer inquiries and concerns via phone
• Adhere to established cash handling procedures
• Provide excellent customer service
• Follow all branch procedures
• Perform general administrative duties as assigned

Requirements

• High School Diploma or GED
• Experience in cash handling and working as a Teller
• Excellent customer service skills
• Working knowledge of computer applications
• Ability to read and interpret documents
• Ability to speak effectively before groups of customers and employees of the organization
• Ability to deal with customers in a tactful and professional way

Qualifications

• High School Diploma or GED