Member Service Representative

About This Role

As a Member Service Representative, you will serve as the primary contact for members, providing exceptional service and resolving inquiries to ensure a positive experience. This role supports account management and service-related questions, contributing to a collaborative team environment.

Responsibilities

• Respond to member inquiries via phone, email, and chat
• Assist members with account management and service-related questions
• Resolve issues efficiently and effectively, ensuring member satisfaction
• Maintain accurate records of member interactions and transactions
• Collaborate with team members to enhance service delivery

Requirements

• High school diploma or equivalent
• Proven experience in customer service, preferably in a membership-based or similar environment
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Proficient in using computer systems and software, including CRM systems and Microsoft Office Suite
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail

Qualifications

• High school diploma or equivalent; a degree in a related field is preferred
• Proven experience in customer service, preferably in a membership-based or similar environment.

Nice to Have

• Degree in a related field

Skills

* Required skills

Benefits