Market Director Banking

About This Role

Lead and manage the banking operations for a market, driving deposit and banking business growth, developing talent, and ensuring an excellent customer experience while mitigating risk.

Responsibilities

• Manage and coach branch managers to engage customers and address escalations
• Develop best practice techniques for coaching, reviewing business, cooperation and ensuring compliance
• Recruit, retain, and develop excellent talent and instill an environment where employees feel valued, supported, and able to achieve career growth
• Develop strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
• Lead integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
• Manage the market to ensure an excellent customer experience and deploy resources to optimize market performance
• Ensure all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review

Requirements

• 5+ years of Branch management or other related leadership experience
• High school degree, GED, or foreign equivalent
• Proven track record of coaching and developing high performing sales teams coupled with the ability to effectively translate knowledge of financial markets and economic trends
• Ability to identify needs of market segment in order to tailor proactive customer education
• Demonstrated ability building relationships and proactively collaborating with other lines of business remotely
• Ability to proactively take initiative to identify solutions including entrepreneurial business spirit and execute with a sense of urgency
• Experience with consumer and commercial credit knowledge and understanding of financial planning including customer life cycle

Qualifications

• High school degree, GED, or foreign equivalent
• 5+ years of Branch management or other related leadership experience

Nice to Have

• College degree or military equivalent
• Familiarity of local/regional market trends and demographics
• Ability to set the tone of commitment to diversity and inclusion
• Strong commitment to upholding a sound risk and controls environment

Benefits