Manager, Risk Management

About This Role

The Manager, Risk Management will be part of the Pricing Infrastructure & Process Oversight team, enabling pricing agility, compliance, and operational excellence. This role involves managing projects, collaborating with various teams to review pricing processes, identify gaps, and propose solutions, and coordinating issue/event framework processes to ensure operational efficiency and compliance.

Responsibilities

• Manage projects with the ability to develop plans, analyze data, manage stakeholders, and execute workstreams.
• Collaborate with Servicing, Client Management, and Regional Pricing teams to review pricing-related processes, identify gaps, and advise on solutions.
• Partner with Controls Management and Regional Pricing teams to identify pricing errors, implement controls, and provide reporting to leadership.
• Coordinate Issue/Event framework processes, including reviewing gaps, initiating issues, monitoring progress, and preparing reports.
• Identify both process and system/tool improvement opportunities to drive efficiency and ensure undocumented procedures are documented.

Requirements

• 4+ years of experience in project/program management
• Strong analytical skills
• High proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
• Exceptional communication skills (oral and written)
• Bachelor’s degree

Qualifications

• Bachelor’s degree is required.
• 4+ years of experience in project/program management with a focus on process improvement, root cause analysis, and driving large-scale cross-functional initiatives.

Nice to Have

• Experience working with auditors (internal/external)
• Merchant experience

Skills

* Required skills

Benefits