Manager, Digital Product Management
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
This role will lead the digital product development for American Express Global Commercial Services, focusing on enhancing customer experiences, improving operational efficiency, and driving business growth through best-in-class digital solutions. The Manager will transform how commercial customers engage with American Express by designing and delivering intuitive digital experiences.
Responsibilities
- Lead the design and development of digital capabilities that enhance visibility, control, and engagement for Middle Market customers
- Translate strategic objectives into a clear, outcome-oriented roadmap, balancing near-term delivery with long-term scalability
- Own and drive discovery, experimentation, and post-MVP definition, including hypothesis development, success metrics, and learning agendas
- Define and embed measurement, instrumentation, and analytics requirements to ensure products are observable, measurable, and continuously improvable
- Partner with Engineering, Design, Product, and Business stakeholders to align priorities and accelerate execution
- Leverage quantitative and qualitative data (usage analytics, experimentation results, customer feedback) to optimize adoption, usability, and performance
- Lead or influence experimentation and test-and-learn practices, including A/B testing, pilots, and iterative releases
- Identify opportunities to improve digital efficiency, consistency, and reuse across platforms, journeys, and customer segments
- Ensure solutions integrate seamlessly across systems, supporting cohesive, reliable, and scalable experiences
- Communicate product strategy, progress, insights, and results to senior leadership through clear narratives and reporting
- Foster a culture of accountability, collaboration, and data-informed decision-making within and across teams
Requirements
- 3+ years of experience in product management, platform development, or related roles within financial services or technology
- Proven track record in leading large product initiatives from concept to execution, particularly for digital experiences
- Strong ability to collaborate across teams and drive alignment on priorities and execution
- Experience defining and delivering product roadmaps, managing multiple priorities while adapting to evolving business needs
- Strong analytical skills with experience using data and research to guide decision-making
- Proficiency in documenting business solutions to ensure a clear understanding of platform capabilities and their role in product development
- Familiarity with agile methodologies and product development frameworks
Qualifications
- 3+ years of experience in product management, platform development, or related roles within financial services or technology.
Nice to Have
- Experience in developing cross-product capabilities with a focus on improving efficiency and usability across multiple customer segments
- Strong understanding of customer experience, platform scalability, and digital experience feature development
- Ability to align product strategy with business goals and drive meaningful impact
- Experience presenting to senior executives and influencing cross-functional teams
Skills
* Required skills
Benefits
About American Express
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.