Manager - Delivery Management

About This Role

This role involves leading product integration and delivery for Enterprise Payments initiatives within Network & Acquiring Solutions (NAS). The Manager will drive successful delivery execution by coordinating with Product, Delivery, and Technology partners, focusing on upstream product delivery, readiness, and alignment.

Responsibilities

• Drive delivery for Enterprise Payments initiatives, ensuring readiness, clarity, and alignment prior to formal Technology PDI execution
• Serve as the primary point of accountability for product delivery from initiative intake through handoff to Technology
• Partner closely with Product to translate strategy and roadmap priorities into executable product delivery plans
• Coordinate cross-functional stakeholders to align on product scope, sequencing, dependencies, and integration impacts
• Identify, document, and manage product-level dependencies, risks, and assumptions to support predictable downstream delivery
• Ensure product requirements and integration needs are clearly defined, validated, and ready for Technology intake
• Support investment, sequencing, and capacity planning by providing product delivery insights, trade-offs, and readiness assessments
• Facilitate alignment across downstream consumers and partner teams to ensure shared understanding of product intent and delivery expectations
• Track and communicate product delivery progress, readiness status, and risks
• Maintain clear product delivery plans, documentation, and artifacts to support effective transition into Technology PDI

Requirements

• 5+ years of program, delivery, or product execution experience
• Demonstrated ability to influence and drive alignment across diverse stakeholder groups
• Strong communication, facilitation, and collaboration skills
• Proven ability to translate strategy into actionable product delivery plans
• Experience managing product or platform lifecycles, ideally within payments, fintech, or financial services
• Working knowledge of Agile/SAFe practices and delivery methodologies

Qualifications

• 5+ years of program, delivery, or product execution experience leading complex, cross-functional initiatives in large-scale, matrixed environments

Nice to Have

• Experience working within Enterprise Payments, NAS, or related AMEX payment capability teams
• Familiarity with AMEX technology delivery processes and integration patterns
• Understanding of operational readiness, risk controls, and regulatory requirements
• Ability to lead across complex cross-team environments without direct authority

Skills

* Required skills

Benefits