Maintenance Technician III

About This Role

The Maintenance Technician III is responsible for performing a wide range of maintenance and repair tasks, with a focus on HVAC, plumbing, electrical work, and general repairs. This role requires strong communication skills, exceptional customer service, and the ability to manage and complete service requests efficiently while maintaining a clean and safe work environment.

Responsibilities

• Communicate clearly, compassionately, and with empathy when speaking with team members, residents and vendors
• Provide exceptional customer service when interacting with team members, residents and vendors
• Communicate with the Assistant Maintenance Manager – Tech (AMM-T) and/or Centralized Maintenance Coordinator (CMC) to prioritize tasks throughout the day
• Respond and complete service requests in a professional and timely manner
• Consistently maintain a clean and safe work environment
• Repair HVAC systems including diagnosis, troubleshooting, cleaning, maintenance, and component replacement
• Repair or replace faucets, sinks, toilets, water heaters, garbage disposals, and clear drain lines
• Repair or replace electrical outlets, switches, breakers, GFCI’s, 3-way switches, light fixtures, ceiling fans
• Repair pre-hung doors, locksets, doorknobs, strikers, latches, hinges, door stops, lockboxes, and other minor hardware
• Accurately fill out time sheets and enter all required data into work orders correctly
• Accurately utilize technology (work order system, inventory tracking system, company vehicles, etc.) to drive productivity and continuous maintenance service improvement

Requirements

• Skilled in installation, troubleshooting, and repair of HVAC, plumbing, and electrical systems
• Experience in leveraging technology (laptop, iPad, iPhones, etc.)
• Ability to work on-call and overtime hours, as needed
• Ability to correspond effectively in writing and verbally
• Ability to lift objects weighing 50lbs or more regularly
• Daily travel between properties
• Must be able to work in environmentally and physically challenging working conditions

Qualifications

• High school diploma or GED
• 5 years maintenance/construction background

Certifications