Loan Servicing Manager

About This Role

The Loan Servicing Manager will oversee day-to-day loan servicing operations across commercial, mortgage, and consumer lending, ensuring accuracy, efficiency, and compliance with regulations. This role involves performing complex loan processing tasks and leading a team of loan servicing employees.

Responsibilities

• Supervise and mentor a team of 5 loan servicing employees, providing daily guidance, problem-solving support, and ongoing training.
• Conduct performance evaluations and support staffing decisions including training, coaching, promotions, and corrective actions.
• Foster a collaborative, approachable environment aligned with State Bank's open-door leadership culture.
• Perform daily loan servicing and processing functions, including commercial, mortgage, and consumer loan documentation and maintenance.
• Ensure all tasks comply with regulatory standards and internal policies.
• Oversee the timely production of department reports, schedules, and required documentation.
• Coordinate with auditors, internal departments, and retail branches to support seamless cross-functional workflows.
• Review and resolve customer exceptions, inquiries, and escalated servicing issues.
• Support team training on systems including Jack Henry Core, LaserPro, and LoanVantage.
• Produce reports and insights for senior leadership related to workload, performance, compliance, and operational improvements.

Requirements

• 5+ years of experience in banking or mortgage loan servicing
• Experience supervising, coaching, or mentoring employees
• Strong understanding of loan documentation, servicing processes, and regulatory requirements
• Proficiency in Microsoft Office

Qualifications

• Bachelor's or Associate's degree preferred
• 5+ years of experience in banking or mortgage loan servicing.

Nice to Have

• Bachelor's or Associate's degree
• Experience with Jack Henry, LaserPro, and/or LoanVantage

Skills

* Required skills

Benefits