Loan Servicing Associate

About This Role

Manage a portfolio of loans, interpret loan documents, and ensure deadlines are met within the Lending Services department at JPMorganChase. Resolve problems, make informed decisions, and suggest improvements using expertise in loan servicing.

Responsibilities

• Interpret and manage loan documents for an assigned portfolio, ensuring compliance with terms and deadlines
• Utilize critical thinking skills to identify and resolve short-term loan servicing issues within established policies and procedures
• Collaborate with internal and external stakeholders to facilitate discussions and negotiations, aiming to resolve conflicts and drive win-win solutions
• Contribute to the improvement of current loan servicing methods by proposing and implementing changes based on in-depth understanding of lending services
• Provide training and guidance to junior team members on loan servicing tasks, fostering their professional growth

Requirements

• 2+ years of experience or equivalent expertise in managing and interpreting loan documents within a financial institution
• Demonstrated proficiency in conflict management, with a track record of facilitating discussions and negotiations to resolve conflicts
• Proven ability to apply critical thinking skills to identify and resolve loan servicing issues within established policies and procedures
• Experience in training and guiding others on loan servicing tasks, fostering their professional growth
• Advanced proficiency in strategic planning and time management, with a history of efficiently managing tasks and aligning operations with long-term goals

Qualifications

• 2+ years of experience or equivalent expertise in managing and interpreting loan documents within a financial institution

Nice to Have

• Ability to collaborate effectively with cross-functional teams to ensure seamless client service operations
• Demonstrated flexibility and adaptability, maintaining a positive and optimistic attitude while adjusting to changing conditions and priorities
• Exhibit teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative
• Highly motivated self-starter, capable of working independently within a team environment
• Strong organizational skills to function efficiently in a high-volume, fast-paced, deadline-oriented environment

Skills

* Required skills

Benefits