Licensed Customer Service Representative

About This Role

Join a Gold Customer Service team dedicated to supporting Safeco's independent agency channel by providing expert assistance to agents and customers, driving satisfaction and business growth.

Responsibilities

• Assist customers by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes
• Deliver expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention
• Provide guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services
• Uphold customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability
• Accurately maintain and track data across various computer systems

Requirements

• Valid Property & Casualty License or Personal Lines License
• Associate degree in a business-related field or equivalent experience
• Minimum of 6 months' related work experience
• Ability to review, record, and organize written data from a variety of sources with no pre-established format
• Excellent oral, written, and interpersonal communication skills
• Capacity to multitask in a structured work environment
• Ability to handle confidential and proprietary information
• Proficiency with computers

Qualifications

• Associate degree in a business-related field or equivalent experience
• Minimum 6 months related work experience, customer service experience preferred

Nice to Have

• Customer service experience

Skills

* Required skills

Benefits