Leasing Consultant

About This Role

The Experience Team Member (ETM) is vital in providing exceptional customer experience and building strong community partnerships within student living. This role combines marketing, relationship building, administration, and customer service.

Responsibilities

• Prioritize interactions and communication with customers, providing community and amenity tours.
• Provide feedback on sales barriers and customer objections to the management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting, and executing customer experience and engagement initiatives.
• Represent the community positively and professionally, both in and out of the office.
• Log, file, and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing, and maintaining the office, clubhouse, grounds, and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Requirements

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Skills

* Required skills