Leasing Consultant

About This Role

This role is essential to providing an exceptional customer experience and building strong community partnerships within student living. It combines marketing, relationship building, administration, and customer service.

Responsibilities

• Prioritize interactions and communication with customers
• Provide community and amenity tours
• Provide feedback on sales barriers and customer objections to management team
• Execute sales and engagement initiatives
• Provide recommendations on local marketing opportunities and messaging
• Assist with social media and communication on various platforms to engage customers
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities
• Represent the community positively and professionally
• Demonstrate proficiency with general community, market and policy knowledge
• Log, file and retrieve customer packages
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities
• Schedule and follow up on maintenance requests to aid in timely resolutions
• Maintain office organization and cleanliness
• Assist with after-hours lock out duties as required

Requirements

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods