Leasing Consultant

About This Role

The Experience Team Member at The Scion Group plays a crucial role in delivering exceptional customer experiences and fostering strong community partnerships within student living. This position combines marketing, relationship building, administration, and customer service to drive sales and engagement.

Responsibilities

• Prioritize interactions and communication with customers and provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to the management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting, and executing customer experience and marketing initiatives.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file, and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing, and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.

Requirements

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods