Leasing Consultant

About This Role

This role is essential to providing exceptional customer experience within student living, combining marketing, relationship building, administration, and customer service. The Experience Team Member will prioritize customer interactions, execute sales initiatives, and assist with property administration.

Responsibilities

• Prioritize interactions and communication with customers, providing community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting, and executing customer experience initiatives and marketing opportunities.
• Represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market, and policy knowledge.
• Log, file, and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing, and maintaining the office, clubhouse, grounds, and amenities.

Requirements

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods