Leasing Consultant (New Construction Lease Up)

About This Role

The Leasing Consultant will be responsible for greeting and qualifying prospective residents, providing property tours, and assisting with the leasing process for a new construction lease-up property. This role involves administrative tasks, resident retention efforts, and participation in neighborhood marketing activities.

Responsibilities

• Greet prospects and qualify them by covering all criteria, utilizing guest cards.
• Document all telephone and in-person visits on appropriate reports and maintain electronic guest cards.
• Inspect models and available "market ready" units, communicating service needs to the Property Manager.
• Demonstrate community and apartments, applying product knowledge to client's needs and closing sales.
• Provide electronic quotes, assist with online applications, and disclose all upfront fees and requirements.
• Update availability reports, process applications, and follow up with applicants regarding status.
• Ensure apartments are ready for resident move-in on the agreed date and follow-up on prospects who did not close.
• Provide Welcome Letters and Move-In Instructions, ensuring all lease paperwork is signed electronically.
• Accept rental payments, complete lease paperwork accurately, and upload all necessary documents to resident profiles.
• Maintain and record daily inspections for the community and distribute important communications to residents via the property app.
• Receive telephone calls and in-person visits from residents, quickly completing maintenance Service Requests.
• Participate in outreach marketing activities to obtain prospective residents and conduct market surveys.
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, and distribute newsletters, pamphlets, flyers.

Requirements

• Ability to support and contribute to community team
• Strong oral, written and electronic communication skills
• Proficiency with telephone, Ipad, computer/keyboard, Microsoft Office (Word, Outlook), community software, resident portal/app, and Social Media Platforms
• Positive attitude and ability to smile under all circumstances
• Ability to work a flexible schedule, including evenings and weekends
• Neat, clean, professional appearance at all times
• Compliance with employee handbook expectations
• Ability to diffuse and respond to customer concerns
• Successfully pass drug test
• Proficient user of email, Internet (specifically social media sites) and web-based applications
• Above average organizational and verbal skills
• Ability to accurately perform basic mathematical functions
• Strong customer service and marketing skills

Qualifications

• High School Diploma or better
• 2 years’ experience in previous relevant customer service; experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.

Nice to Have

• Associate’s Degree or better
• Bachelor’s Degree or better
• Experience in the property management industry

Skills

* Required skills

Benefits