Leasing Consultant

About This Role

The Leasing Consultant coordinates all activities related to apartment rentals, move-ins, move-outs, and lease renewals. They interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

Responsibilities

• Coordinate all activities related to apartment rentals, move-ins, move-outs, and lease renewals
• Interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction
• Ensure excellent customer service to prospective and current residents and promote a quality living experience for all
• Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes
• Convert phone traffic into scheduled appointments with prospective residents in order to tour the property
• Maintain accurate and detailed records of traffic activity by entering applicable information into the computer
• Inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team
• Create and maintain confidential resident files, which include reviewing move-in paperwork with new residents
• Inspect buildings and grounds to ensure safety and cleanliness, and alert maintenance to items that need to be repaired
• Assist with processing work order requests for residents and ensure work is completed in a timely manner

Requirements

• High school diploma
• Excellent customer service and interpersonal skills with the ability to relate to others
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
• Sensitivity to confidential matters
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
• Ability to relay technical concerns with adequate detail, quickly and accurately
• Capability to read, write, comprehend, and converse in English
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system
• Strong organizational and time-management skills
• Ability to cope with and defuse situations involving angry or difficult people
• Valid driver’s license
• Clean driving record
• Current auto insurance
• Successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment

Qualifications

• High school diploma is required
• Minimum of one year of previous sales experience is preferred. One year of previous residential leasing experience is preferred.

Nice to Have

• Minimum of one year of previous sales experience
• One year of previous residential leasing experience
• Prior experience in Yardi Voyager or another equivalent system

Skills

* Required skills

Benefits