Leasing Consultant

About This Role

The Leasing Consultant interacts with prospective and current residents, responsibly showcasing the apartment community while ensuring sustained occupancy levels. They handle sales, administrative tasks, and provide exceptional customer service to foster a positive community environment.

Responsibilities

• Interact with prospective and current residents to present the apartment community favorably and sustain acceptable occupancy levels
• Perform sales and administrative aspects of leasing with occasional light manual labor
• Establish and maintain a comprehensive understanding of community product knowledge, fair housing, and lease policies
• Ensure all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely
• Maintain knowledge of basic community data points including # of units, year built, building materials, utility providers etc.
• Maintain current understanding of area micro and macro market conditions to accurately influence the sales approach
• Routinely inspect units and community campus to ensure market readiness, execute remedies and collaborate with Maintenance team when necessary
• Act as first point of contact to respond to prospect and resident queries in person or via technology or phone
• Convert prospect queries into physical tours and distribute complex matters to appropriate management
• Deliver exceptional customer experiences that garner positive reviews
• Anticipate and resolve resident issues and inquiries independently, proactively identifying areas for improvement
• Participate in resident after-hours events and community outreach efforts to market community desirability
• Greeting and touring prospective residents through community garnering a lease a reasonable percentage of the time
• Complete all administrative aspects associated with the leasing or move-in process
• Document and potentially help schedule routine service needs expressed by residents
• Demonstrate proficiency in property management and CRM software for managing prospect information and resident details
• Work effectively as part of a team, fostering open communication and support among community staff
• Take responsibility for other work-related tasks as assigned by Community Manager

Requirements

• Availability to work full-time: Monday - Friday, 9:00am - 6:00pm + rotating Saturdays, 9:00am - 4:00pm
• Previous customer service experience
• Proficiency in property management software and Microsoft Office
• Excellent written and verbal communication skills
• Ability to quickly develop rapport with prospective residents
• Ability to work well in a team setting
• High school diploma or equivalent

Qualifications

• High school diploma or equivalent
• Previous customer service experience is required. Leasing and/or sales experience is highly preferred.

Nice to Have

• Leasing and/or sales experience
• Experience with Yardi Voyager, Rent Café, and CRM

Skills

* Required skills

Benefits