Lead Experience Designer

About This Role

As a Lead Experience Designer, you will own the end-to-end service experience for data migration and imports into athenaOne, ensuring safe and reliable data migration. This includes designing how customers and internal teams request, configure, monitor, and resolve data migrations, connecting customer-facing tools with underlying operational and technical systems. You will also apply service design and an AI-first mindset to closely related data workflows like population health and value-based care data pipelines.

Responsibilities

• Own the end-to-end service experience for data migration and imports, from initial request and setup through monitoring, issue resolution, and steady-state operation
• Design services, not just screens, by mapping journeys, defining service models, and creating blueprints across people, tools, policies, and systems
• Translate complex technical and operational workflows into clear, confidence-building migration experiences
• Partner closely with product, engineering, data, and operations teams to set shared direction, including participating in and leading visioning exercises
• Collaborate effectively with engineers to explore constraints, test solutions, and ensure designs are feasible, scalable, and delivered with quality
• Design and ship high-quality UI and interactions for enterprise workflows using research, prototyping, and testing
• Apply a service design lens to population health and value-based care (VBC) data pipelines
• Contribute to experience design for bulk data movement (e.g., migrations or exports) as priorities evolve
• Use AI-powered tools to accelerate research, synthesis, prototyping, and iteration
• Help shape AI-enabled service capabilities such as guided configuration, intelligent validation, anomaly detection, and clearer diagnostics
• Define and track outcomes such as time to migration readiness, data confidence, issue resolution clarity, system coherence, and customer satisfaction

Requirements

• 7+ years of experience in UX, service design, or experience design
• Strong service design skills (journey mapping, blueprinting, systems thinking) paired with hands-on execution ability
• Demonstrated experience working closely with engineers and technical teams in iterative development environments
• Practical point of view on how AI can improve both design practice and user experiences
• Comfort operating in ambiguity, experimenting responsibly, and iterating toward outcomes
• Clear, inclusive communicator who can align diverse stakeholders around user needs, technical realities, and business goals

Qualifications

• 7+ years of experience in UX, service design, or experience design, ideally in complex, data-rich, or regulated domains

Nice to Have

• Healthcare or health tech experience
• Familiarity with data movement or interoperability concepts (e.g., FHIR, HL7)
• Experience designing population health or VBC workflows
• Experience designing AI-assisted services

Skills

* Required skills

Benefits